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Video
consultation

Book an appointment, click the link, plan together. Your adviser sees your room live, whilst you watch your kitchen take shape in 3D.

Woman plans her kitchen via a video consultation on her laptop Woman plans her kitchen via a video consultation on her laptop
Made in Germany
Made in Germany
Kitchens from €3,499
Kitchens from €3,499
Happy HEJ customers
Over 600 satisfied customers

How to book a video consultation

1

Book an appointment

Choose a day and time that suits your schedule.
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2

Get the link

You’ll receive your appointment details by email — including the link to the video call. Simply click on it at the agreed time.
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3

Planning together

We’ll discuss your space, your budget and your ideas. By the end, you’ll have a 3D view of your kitchen right in front of you.

What you’ll get.

A video consultation isn’t a cut-price consultation. It’s the same planning with the same adviser — just from the comfort of your own home instead of in-store.

  • You show us your space — live

    Just pan the camera around the kitchen once, and your adviser will see the windows, connections, alcoves and the sloping ceiling. That way, right from the very start, we’ll be discussing your actual space rather than a generic floor plan.

  • Together on screen

    Your consultant will share their screen: you’ll see your kitchen take shape in 3D, try out different floor plans, fronts and worktops, and see every change instantly.

  • Everything at your fingertips

    Floor plans, measurements, photos, ideas from your Pinterest board – you’ve got all your documents at home anyway. We’ll have a look at them together.

  • Flexibility in everyday life

    You can almost always find a spare moment between work, the children and your evening. Simply choose the appointment that suits your week.

Video consultation or in-store?

Both lead to your kitchen, just via different routes. The video saves you the journey, whilst the store thrives on the hands-on experience. Which is better for you depends on how you want to plan your kitchen.

Video consultations are ideal if you …
  • Show us your room and see an initial design
  • Want to sort through ideas and run through floor plans?
  • want to know what price range you’ll be in
  • Want to save time and avoid the journey?
It’s worth visiting the store if you …
  • Want to touch the fronts and feel the surfaces?
  • want to see the colours in real life and under natural light
  • want to pull out drawers and test the pull-outs
  • want to experience a life-size model in the showroom

And best of all: you don’t have to decide straight away. After your video consultation, you can still pop into one of our stores at any time — with your finished design in hand. Lots of people do exactly that.

Or head straight to a store
Here’s what Hej Kitchen fans have to say:
5 / 5

Top-class advice – we’ve found our absolute dream kitchen!

Irem

5 / 5

Hej Kitchen is a real gem!

Anatolii

5 / 5

Get an appointment quickly and easily – no waiting times.

Anna

Unsere Küchen

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Here
You can find us

In every store:
10+ show kitchens
3D planning
Free consultation
Free site survey

Frequently asked
Questions
.

Is it really possible to design a kitchen via video?

The planning itself: yes, comprehensive. We’ll assess your space, take your measurements and design your kitchen in 3D whilst you watch. Feeling the fronts and seeing the colours in natural light — that’s why a visit to the showroom is still worthwhile. You can combine both approaches.

How do I join the video call?

You’ll receive a link by email with your appointment confirmation. Click on it at the agreed time, and you’ll be in. Mobile phones and tablets work too — they’re actually more practical, as they make it easier for you to move around the room.

What should I have to hand beforehand?

You don’t have to provide anything, but everything helps: a floor plan, a few measurements, photos, and any ideas you’ve gathered. And if all you’ve got is your mobile and your kitchen, that’s more than enough for the first appointment.

How long does a video consultation take?

Allow about an hour. That’s usually enough time for a good initial design.

Is there a charge for the video consultation?

No. Consultation and site measurements are always included — even via video.

Will measurements still be taken at my home?

Yes. Once your kitchen design is finalised, our measurement partner POS will visit you — even if your old kitchen is still in place. It takes 30 to 45 minutes and is included in the price.

What about delivery and fitting?

The kitchen will be fitted by our joiners at Ehrmann, if you wish. You can put together your HejCare packages to suit your needs — your adviser will give you a clear breakdown of the costs during your appointment.